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Common problem

1.Does the Restorative Renewal Moisturiser have any certifications or meet any specific standards01?

A： 01Repair Rejuvenating Moisturizer has passed strict international quality standards certification to ensure product safety and effectiveness. Our products meet the high standards of the global beauty and skincare industry, providing consumers with a premium skincare experience.

2.What is the main business of L'Oréal Zhengzhou Co., Ltd.?

A： As a global leading beauty brand, L'Oréal Zhengzhou Co., Ltd.'s main business covers five categories: skin care, makeup, hair care, hair dye and men's products, and sells products through domestic and international trade. The company breaks the stereotypes of modern women through the "Dream Team" of brand spokespersons, promotes diversified beauty concepts, and empowers women to confidently dominate their own lives.

3.Does the product have any certifications or meet specific standards?

A： L'Oréal Paris Revitalift Anti-Aging Day Cream complies with the cosmetic safety standards of the European Union and China and has passed strict quality and safety tests. Our products follow international standards in the development and production process to ensure efficiency and safety.

Terms and Conditions

1. Product quality assurance: All products meet international quality standards to ensure high quality and safety. Terms and policies 123 2. User privacy protection: Strictly protect user privacy information and do not disclose it without authorization. 3. Return and exchange policy: Support returns and exchanges within a reasonable period to ensure consumer rights. 4. After-sales service: Provide professional after-sales service and solve user problems in a timely manner. 5. Legal compliance statement: All business operations comply with relevant laws and regulations to ensure legality and compliance. 6. Revision and update of terms: Reserve the right to modify and update the terms and notify users in a timely manner. 7. Dispute resolution: Resolve disputes through negotiation, mediation or legal proceedings to safeguard the legitimate rights and interests of both parties.

Technical Support

1. Provide professional product development support to ensure that each product meets international standards and customer needs. Technical support 123 2. Pre-sales consulting services to help customers fully understand product features and usage methods. 3. Provide detailed installation and debugging guidance to ensure the normal operation of the product. 4. The after-sales service team is online 24 hours a day to respond to customer questions in a timely manner. 5. Provide product usage training to improve customer operating skills. 6. Regular product maintenance and repair services to ensure long-term and stable use of products. 7. Provide product upgrades and technology updates in a timely manner to ensure that customers always enjoy the latest technology. 8. Provide free technical consulting services to solve various problems encountered by customers during the use of products.

After-sales service

1. Product quality assurance: We promise that all products will be strictly inspected before leaving the factory. If there are quality problems within the normal use range, you can enjoy the return and exchange service. Service 123 2. Customer consulting service: Provide professional product consulting services to answer various questions encountered by customers during use. 3. Product repair service: If the product is damaged due to non-human factors, free repair service will be provided during the warranty period. 4. Complaint handling mechanism: Set up a special complaint handling department to ensure that an initial response is given within 24 hours after receiving a customer complaint and the problem is resolved within 7 working days. 5. Regular return visit service: The after-sales team will return customers regularly to understand the product usage and customer feedback, and continuously improve and enhance service quality.

Maintenance service

1. Provide 24/7 global customer support to ensure a quick response to customer repair requests. Repair Request 123 2. Professionally trained repair technical team with rich experience and excellent skills. 3. Use standardized inspection and repair processes to ensure that each product meets international quality standards. 4. Provide original parts replacement service to ensure that product performance is not affected. 5. Implement a full tracking system to keep customers informed of the progress of repairs. 6. Possess advanced repair equipment that can handle various complex technical failures. 7. Provide comprehensive repair reports, including problem descriptions, treatment methods and prevention suggestions. 8. Provide free repair services for products within the warranty period. 9. Regularly inspect and maintain equipment to prevent potential problems and ensure long-term and stable operation of products.

Contact information

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